The Human Data team turns human feedback into reliable signals for training and evaluation. We design and run end-to-end programs that capture the depth of human intent behind everyday and high-stakes uses of our models. Our remit spans bespoke data campaigns, scalable synthetic data generation, and product-embedded signals. We partner closely across all research teams to translate these signals into training datasets, novel evaluations, and feedback loops that push the frontier of our models and advance their applications.
As a Program Manager (PGM) in the Human Data team you will partner with our research teams, operations and engineering to execute complex programs for collecting high-quality data. You will be a key interface between our external vendors and AI trainers, ensuring human data campaigns are successfully completed.
What you'd do
- Work in a high velocity environment, where the outcome of your work will have a direct impact on the models that OpenAI deploy in the real world
- Work closely with external vendors, trainers and internal researchers to collect, review, and deliver high-quality data
- Gather requirements, write instructions, define success criteria, and calibrate the AI trainers
- Use internal tooling to assess labeled data and provide feedback to AI trainers
- Think critically and share recommendations on tooling and process improvements, optimizing for quality, throughput, and AI trainer experience
- You thrive in dynamic environments. You are comfortable navigating ambiguity, managing shifting priorities, and adapting to fast-paced changes without missing a beat.
- You’re curious about AI, LLMs, Agents. While not required, an interest or background in these areas will help you connect the dots in our broader mission.
- You have a can-do attitude. You don’t shy away from rolling up your sleeves and tackling the "grunt work" with the same enthusiasm as high-visibility tasks.
- You’re an excellent communicator.
- You love bringing people together, fostering collaboration, and providing clarity in complex situations.
- Your empathetic approach helps you understand different perspectives and build strong, trusting relationships.
- You are resilient and flexible. Setbacks don’t rattle you. You bounce back quickly, adjust strategies as needed, and maintain a positive, solution-oriented mindset.