Program Manager, Deal Operations

Stripe · 1510 Global Business Services

Where: San Francisco, CA / Chicago, IL / Seattle, WA / NYC / Remote
Posted: Sep 25

Our Program Managers are focused on solving GTM’s deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities. We are looking for a self-starter who has demonstrated success dealing with ambiguous global-scale programs, with multi-layered stakeholder management and significant cross-functional team engagement. The ideal candidate will: (1) have deal policy and process background working at a hypergrowth technology/GTM org, (2) have superior communication skills to work across senior stakeholders across different functions, and (3) thrive when solving complex problems with limited oversight & incomplete data.

What you'd do

Be accountable for building and driving large-scale deal lifecycle transformation program changes end-to-end, and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals
Own Business Practices’ CPQ governance across the deal lifecycle by coordinating UAT for new features, ensuring all GA products are available in the CPQ, and establishing scalable best practices for evaluating and prioritizing new CPQ requests.
Manage directly (or coordinate) the ‘full-stack’ of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablement
Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions
Work cross-functionally to proactively identify deal lifecycle improvement opportunities for the GTM teams spanning strategy, people, policy, process, and/or technology
Seamlessly prioritize among various projects and synthesize data to guide/support strategy and decision
Make exec level recommendations and drive decisions, where necessary

What they want

A strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end-to-end
Experience with deal management processes, deal process related root cause analysis, and commercial agreements
7+ years of experience in program management, business operations, management consulting or a related discipline
Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment
The ability to diagnose, simplify and structure problems and solutions while having command of “the details”
Enthusiastic “roll up your sleeves” mentality
Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders. You set a high-bar in terms of communication effectiveness.
Comfort with Excel and/or Google Sheet for analyzing large datasets
Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools

About Stripe · 1510 Global Business Services

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.