Billing Specialist (US Weekend)

Bitwarden · G&A

Where: US Remote
Posted: Aug 25

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Billing Support team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members must have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply.

What you'd do

Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
Answer customer questions about billing and account status
Accurately identify and resolve any billing and account errors or issues
Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
Setup and maintain customer accounts in the billing system
Assist with other accounting duties and participate in departmental projects to meet business needs
A passion for helping Bitwarden users
A strong sense of empathy and the ability to advocate for others
Experience with customer service and communicating billing issues with customers and other internal departments