The board
- Pay
- $95,000–$120,000/yr
- Where
- San Francisco, California
- Posted
- 4 days ago
At some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible.
Phonely builds conversational voice AI agents for high volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production. We are growing fast and just getting started, which means our operations are being built in real time, and we need someone to own the systems, data, and day-to-day execution that make them run.
What you'd do
- Own HubSpot end-to-end: pipeline stages, deal properties, lead routing, and workflow automation
- Build and maintain reporting and dashboards for pipeline, forecasting, and funnel conversion
- Support the forecasting cadence, pipeline reviews, and revenue/metric reporting leadership relies on
- Run ad hoc analyses (win/loss trends, funnel bottlenecks, campaign ROI) that shape leadership decisions
- Document processes as the team scales and propose improvements: lead qualification, handoffs, deal desk basics
- Partner across Sales, Marketing, Finance, and Engineering to keep systems and processes aligned as we grow
- Take on undefined, high-priority work as it lands, and help drive cross-functional initiatives that don't have an obvious owner yet
- Pick up anything else the business needs, whether or not it fits neatly into a job description
- Own end-of-month billing for publishers and buyers: run reconciliations, send invoices, and make sure we get paid and pay out on time and accurately
- Onboard new buyers and publishers into Phonely Link, including building out campaigns, setting up reporting, and creating publisher API keys
About Phonely · Operations
This role splits roughly in half. One half is revenue and business operations: the systems, reporting, and analysis behind our go-to-market motion. The other half is Pay Per Call operations, where you'll be the person who keeps our publisher and buyer marketplace running, from billing and partner onboarding through the voice AI agents that handle the calls. Pay per call experience preferred but not needed; you can learn the marketplace side from us. You will be wearing a lot of hats.