The board
Opportunity
Research
Student Account Specialist – Marion Campus (Grant County)
Ivy Tech Community College
- Hours
- Full time
- Where
- Marion, IN
- Posted
- Sep 14
The Student Account Specialist serves as a key member of the Marion Campus Bursar Office, providing student account support, cashiering services, and frontline customer service to students, faculty, staff, and external partners. Serving as the primary point of contact for the office, this position is highly service-focused and responsible for managing student account inquiries, processing payments, maintaining accurate financial records, and supporting daily office operations.
This role ensures student account transactions are processed accurately and timely, revenue is properly recorded, and college policies and procedures are consistently followed.
What you'd do
- Serve as the primary point of contact for student account inquiries, providing professional, accurate, and timely assistance to students, families, faculty, staff, and external partners through phone, email, and in-person interactions.
- Welcome and assist students, faculty, staff, and campus visitors while maintaining a positive customer service experience.
- Explain tuition and fee charges, billing statements, account activity, payment options, refund processes, and the impact of financial aid on student accounts.
- Assist students with online account management processes, including payments, refunds, payment plans, and account access.
- Support students with Touchnet payment plans, BankMobile refund preferences, and related account questions.
- Research, analyze, and resolve student account issues, including billing discrepancies, payment concerns, financial aid-related questions, and account exceptions.
- Review and manage student account holds, placing or releasing holds in accordance with institutional policies and procedures.
- Conduct proactive outreach to students regarding account balances, payment deadlines, non-paid status, pre-collection activity, and other account-related requirements.
- Serve as the primary contact for outreach efforts related to non-paid status, past-due balances, and pre-collection activities prior to and throughout the academic term.Cashiering & Payment Processing
- Receive, process, and accurately record tuition, fee, transcript, and other college-related payments through approved college systems.
What they want
- High school diploma or equivalent.
- Demonstrated customer service experience with strong verbal and written communication skills.
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
- Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
- Ability to work independently while contributing effectively as a member of a team.
What you get
- Fee remission for employees, spouses, and dependent children
- Tuition assistance for undergraduate, graduate, and doctoral programs
- Paid professional development opportunities
- Eligibility for Publi…
- Starts
- 2026-09-14