SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
SPACEPORT OPERATIONS SPECIALIST
The role of a Spaceport Operations Specialist is to provide leadership for housing accommodations, hotel operations, transportation, site amenities, and customer service. You will help develop and implement effective customer service strategies and training programs.
What you'd do
- Oversee Spaceport Village operations, including leasing/rental housing and hotel operations, transportation, amenities, and events
- Monitor quality and consistency of Spaceport operations by setting and enforcing standards while inspecting and routinely walking areas of responsibility
- Train staff on customer service, anticipating guest needs, and problem resolution
- Enforce proper safety practices with staff and leads
- Coordinate and enhance time management for the team
- Monitor financial activities for Spaceport Operations, strategically driving revenue and improving operating costs
- Create and maintain in-person and online training materials
- Oversee performance management for Spaceport Operations staff
- Assist in all aspects of project implementation to build out Starbase Village as needed, including aesthetic industrial design improvements
- Provide campus-wide reporting on departmental spend, ticketing, and other metrics as requested
What they want
- High school diploma or equivalency certificate
- 2+ years of experience within the hospitality or operations industry