We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work.
What you'd do
- Support the end-to-end execution of knowledge and learning programs (e.g., onboarding, upskilling, content launches, process rollouts) by managing timelines, tracking milestones, and coordinating across stakeholders.
- Manage and maintain program operating rhythms — including Jira intake boards, sprint tracking, launch calendars, and stakeholder communications — to keep work visible and on track.
- Serve as a point of contact for cross-functional partners submitting requests, triaging incoming work through the intake process and routing to the right function (Knowledge Strategy, Content Operations, or Learning & Development).
- Partner with subject matter experts, instructional designers, and knowledge strategists to gather inputs, track dependencies, and flag risks before they become blockers.
- Draft and distribute program communications, status updates, and launch readiness materials for internal stakeholders and CX leaders.
- Use program data — sprint velocity, backlog health, completion rates, and stakeholder feedback — to surface trends, report on program health, and support continuous improvement.
What they want
- 2–4 years of experience in Program Management, Project Management, Learning & Development, Knowledge Management, or a related field, with demonstrated ability to manage multiple workstreams simultaneously.
- Proven ability to coordinate cross-functional work across teams with different priorities, timelines, and ways of working.
- Strong organizational and project management skills — you keep details tight, deadlines visible, and stakeholders informed without being asked.
- Clear, professional written and verbal communication skills; comfortable drafting status updates, intake summaries, and launch communications.
- Comfortable working with tools like Jira, Google Suite, or similar project tracking and collaboration platforms.
- Ability to operate independently on defined work while flagging ambiguity and escalating decisions appropriately.
- Experience working with AI tools, such as Claude, Gumloop, Gemini, etc.
- Experience supporting programs in a customer experience, contact center, operations, or similar high-volume environment.
- Familiarity with L&D or knowledge management processes — intake, content review cycles, training launches, or knowledge governance.
- Experience working in or alongside instructional design, knowledge strategy, or content operations teams.