The board
Opportunity
Support
Support Specialist, DoorDash for Business: Live Operations
DoorDash · 635 DDfB
- Pay
- $21.20–$31.20/hr
- Where
- Los Angeles, CA; San Diego, CA; Denver, CO; Tempe, AZ; Austin, TX; Chicago, IL; Philadelphia, PA; Boston, MA; Washington, DC; Atlanta, GA; Miami, FL
- Posted
- Jun 29
DoorDash for Business is an exciting new arm of the DoorDash platform, focusing on providing meals solutions to companies. We're building and scaling new ways to delight our corporate customers, by leveraging the DoorDash platform and focusing on the white-glove experience. The LiveOps team is specifically focused on proactively solving client blockers with as little disruption to our clients day to day as possible.
As a LOS (LiveOps) team member, you will execute on various standard operating procedures, utilizing internal tools to provide best in class support to our Customers, Merchants, and Dashers.
What you'd do
- Anticipate customer needs and resolve issues before they arise, ensuring seamless experiences that build trust and loyalty.
- Collaborate with teams to identify opportunities for process optimization
- Leverage your skills to tackle new and diverse challenges.
- Work cross functionally with different departments within DoorDash for Business.
- Triage customer support issues to assess urgency and assign prioritization.
- Ability to utilize internal and external tools to complete SOP requirements.
- Proactively contact Customers, Merchants, and Dashers via phone, text, or chat to resolve moderately complex issues.
- Create documentation for processes to support specific experiments and initiatives that improve quality (fill out tracker for adherence, but flag gaps/create docs)
- Support new operational processes and pilots.
What they want
- You have 2+ years experience working in customer support, operations, or account management.
- You have the ability to prioritize varying tasks.
- You have previously demonstrated the ability to adapt to changing priorities, environments, and challenges while maintaining focus and effectiveness.
- You are able to ‘think outside the box’ and utilize critical thinking to evaluate and resolve situations where established procedures are insufficient or unavailable.
- You ensure accuracy and thoroughness in all tasks by paying attention to detail and maintaining high standards of quality.
- You are comfortable with varying levels of ambiguity.
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).