General Motors is seeking passionate, driven individuals to join our Customer Care and Aftersales "CCA", Field Sales Operations Internship Program for Summer 2027. This 12-week, project-based internship offers students the opportunity to learn about the District Manager, Parts and Service "DMPS" role while gaining hands-on experience supporting dealers and contributing to the growth of General Motors’ parts and service business across the United States.
Each intern will be assigned to one of General Motors’ five Sales, Service and Marketing regions: Northeast, Southeast, North Central, South Central, or Western. Throughout the program, interns will learn alongside District Managers and Zone Managers through field visits, dealer interactions, business projects, and mentorship.
What you'd do
- Gather and analyze field-level information with regional and Central Office teams.
- Identify trends and key drivers of parts and service performance across national, regional, and local markets.
- Develop practical insights and repeatable reporting tools that support field sales effectiveness and dealer growth.
- Support regional initiatives, campaigns, and dealer engagement strategies that grow the parts, accessories, and service business.
- Participate in field visits and structured shadowing experiences, including planning, dealer meetings, follow-up, and action tracking.
- Translate dealer and customer feedback into clear observations and recommendations for the regional team.
- Prepare concise updates that communicate project progress, risks, and learnings to leaders and program sponsors.
- Complete a capstone project addressing a regional opportunity, from defining the opportunity through analysis and recommendations.
- Present project findings and recommendations to regional and Customer Care and Aftersales leaders at the conclusion of the internship.
- Gain exposure to General Motors’ regional field structure, dealership operations, and the District Manager, Parts and Service role.
What they want
- Currently pursuing a bachelor’s or master’s degree in Marketing, Business Administration, Communications, Supply Chain Management or related field.
- Expected graduation between December 2027 and June 2029.
- Valid driver’s license.
- Available to work full-time, 40 hours per week, during the summer internship.
- Willingness to travel extensively within your assigned region.
- Willingness to travel to the Central Office in Warren, Michigan, for a required two-week immersion during the internship.
- Strong analytical, communication, and interpersonal skills.
- Comfortable working independently in the field and collaboratively with a team.
- Willingness to travel extensively within your assigned region and to Central Office program events.
- Starts
- 2026-09-11