The board
Cortica · Client Experience- Where
- San Rafael, California, United States
- Posted
- Apr 29
Cortica is looking for a Site Care Coordinator to join our growing multi-disciplinary team.
As Site Care Coordinator, you will play a crucial role in optimizing client and provider scheduling to enhance service delivery and operational efficiency. As a consistent point of contact for families, you’ll collaborate closely with site leadership—including clinical, operational, and shared services (e.g., RCM, Scheduling, Enrollment, etc.)—to maintain a cohesive site culture, uphold the highest standards of care, and guide families through their journey at Cortica. By facilitating communication between families and various teams, the Site Care Coordinator ensures seamless coordination of care. This role is essential in managing cancellations, rescheduling, and implementing optimal scheduling practices that align with client needs and provider capacity.
What you'd do
- Guide patients through care pathways efficiently, monitoring their progress and proactively identifying and addressing care delays and barriers.
- Serve as the point of contact for families, streamlining communication and guiding them through their Cortica journey.
- Keep families informed about wait times for services.
- Create scheduling plans that adhere to best practices, ensuring providers are utilized to their full capacity while aligning with the clients' needs.
- Collaborate with clinical teams to integrate strategies into broader care plans, promoting a holistic approach to care.
- Provide scheduling support for contract scheduling processes, particularly for Schools-related contracts, and assist with scheduling activities for Value-Based Care (VBC) clients.
- Must efficiently handle client cancellations and provider call-outs by promptly arranging alternate coverage or rescheduling to ensure consistent service delivery.
- Manage requests for Paid Time Off (PTO) from providers, ensuring that these do not disrupt the overall service delivery. This includes forecasting potential schedule gaps and proactively planning to fill these gaps.
- Manage the waitlist to promptly place clients into available slots as they arise in provider schedules, optimizing both client satisfaction and resource utilization.
- Collaborate closely with on-site leadership team to address and resolve client scheduling concerns efficiently and professionally.