Job

Client Services Representative (January 2027 Class)

American Century Investments

Hours: Full time
Where: Kansas City, Missouri
Posted: Sep 24

American Century Investments® is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities and fixed income, multi-asset strategies, ETFs and private investments.

Privately owned and independent, we focus solely on investment management. But there’s an unexpected side to us, too. We direct 40% of our dividends every year—over $2 billion since 2000—to the Stowers Institute for Medical Research. Our ongoing financial support drives the Institute’s breakthrough work and mission of defeating life-threatening diseases like cancer and Alzheimer’s. So the better we do for our clients, the more we can do for everyone.

All who work here around the globe are inspired every day by the unique difference our hard work can make in so many lives.

What you'd do

Client Focused: Enhancing customer satisfaction and building strong customer relationships.
Courageous & Accountable: Adheres to the highest ethical standards and business practices and supports a culture of compliance.
Collaborative: Support a team environment by successfully collaborating with internal clients and business partners.
Curious and Adaptable: Constantly learns about our business, evaluates and makes improvements in how we do business.
Competitive Drive: Passionate about our industry and clients.
Transaction Management: Interpret and complete complex transactions for multiple account types accurately and timely using a variety of resources.
Performance Excellence: Demonstrate knowledge retention and continuous progress by meeting or exceeding job performance quality and productivity metrics, starting from training and throughout the role.
Attention to Detail: Exhibit a high aptitude for attention to detail.
Math Proficiency: Understanding of basic math.

What they want

Associates degree or some college preferred (or any equivalent combination of education and work experience).
Previous client service experience.
Proven ability to multi-task and research answers to problems.
Proficiency using multiple computer applications/programs simultaneously.
Ability to successfully complete pre-employment testing.
Employees are required to be in the office on a scheduled frequency.
Adherence to this schedule is essential to fulfilling the expectations of the role.
Upon successful completion of the initial training period and showing proficiency, employees can look forward to a hybrid work schedule of 3 days in-office and 2 days from home (subject to change based on business needs).
Overtime: Employees may be required to work overtime. This includes after normal shift end times as necessary to meet business demands.
Communication: Employees should maintain open and effective communication with their manager and/or team lead regarding their availability and any potential scheduling conflicts.

What you get

Competitive compensation package with bonus plan
Generous PTO and competitive benefits
401k with 5% company match plus annual performance-based discretionary contribution
Tuition reimbursement, formal mentorship program, live and online learning

Starts: 2026-09-24