Operations Intern - Management Track

What you'd do

• Customer Service: Interact with customers during the rental process, addressing inquiries, providing information, and ensuring a smooth rental experience. Handle customer feedback and complaints professionally and escalate issues as needed.
• Reservation and Check-In/Check-Out: Assist in managing reservations, checking in and checking out rental vehicles, verifying documentation, and explaining rental terms and policies to customers.
• Safety and Compliance: Ensure that all rental vehicles meet safety standards and comply with relevant regulations. Assist in maintaining accurate records of inspections, maintenance, and rental transactions.
• Inventory Control: Help maintain an organized inventory of rental vehicles, ensuring accurate records of vehicle availability, rental agreements, and returns.
• Quality Assurance: Conduct vehicle quality checks to ensure cleanliness, functionality, and adherence to company standards before and after rentals.
• Documentation and Reporting: Maintain organized records of rental agreements, customer information, and incident reports. Prepare reports on rental activity and assist in analyzing data to improve operations.
• Cross-Functional Collaboration: Collaborate with other departments such as customer service, sales, and maintenance to ensure the seamless operation of the business.
• Ad Hoc Projects: Take on special projects and assignments as directed by the Operations Manager to gain exposure to various aspects of car rental operations.

What they want

• Availability to intern full-time on-site during term, working 35 hours per week.
• Active enrollment in a college or university, pursuing a bachelor’s degree in hospitality, tourism or a business-related field, with graduation expected in 2027.
• Previous internship or work experience in retail, customer service, or the hospitality industry (preferred but not required)
• Strong leadership skills, a positive team attitude, and the ability to make independent decisions
• Effective time management and prioritization in a fast-paced, high-pressure, and constantly changing environment
• Ability to work independently with a strong sense of ownership, thoroughness, and attention to detail
• Excellent communication and teamwork skills, with a willingness to support and collaborate with others
• Eagerness to learn, ask questions, and pursue career advancement opportunities in the rental car industry
• Valid driver’s license and willingness to work outdoors in varying weather conditions and moderate noise levels
• On-site presence required; this position cannot be performed remotely

What you get

• Hands-on experience in the car rental industry.
• Exposure to various aspects of car fleet management and customer service.
• Mentorship and guidance from experienced professionals.
• Networking opportunities within the company.

About Avis Budget Group

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers,…