The board
- Pay
- $100K – $125K • Offers Equity
- Where
- Oxnard
- Posted
- 3 days ago
Swarm Aero is looking for an IT Operations Specialist who wants to do more than close helpdesk tickets.
You’ll own the day-to-day technology experience for our employees while building the skills to grow into a Systems Administrator as the company scales. You’ll work hands-on across Microsoft 365, Entra ID, endpoint management, identity, hardware, networking, security, and cloud infrastructure.
This is a great role for someone who has built a strong foundation in IT support or operations and is ready for their next step. You’ll have the opportunity to work directly with experienced Systems Administrators and the Head of IT while progressively taking on more complex systems and infrastructure responsibilities.
Professional experience administering Microsoft 365 in a business environment is required.
What you'd do
- Own and manage the day-to-day IT support queue, prioritizing and resolving employee issues.
- Administer users, groups, licenses, shared mailboxes, distribution lists, shared calendars, and Microsoft 365 resources.
- Perform day-to-day administration of Entra ID.
- Support and troubleshoot Exchange Online, Teams, SharePoint, and OneDrive.
- Manage user and group-based access to company resources.
- Troubleshoot account access, MFA, authentication, permissions, licensing, and Microsoft 365 service issues.
- Support employee onboarding and offboarding across the Microsoft 365 environment.
- Provision, deploy, configure, and maintain employee laptops and other IT hardware.
- Manage hardware and software lifecycle processes.
- Troubleshoot issues that cross multiple systems rather than treating each application as an isolated product.
What they want
- 2–4 years of professional experience in IT support, desktop support, IT operations, endpoint administration, or a similar role.
- Hands-on professional experience administering Microsoft 365 in a business environment.
- Microsoft 365 Admin Center
- Entra ID / Azure AD
- Exchange Online
- Teams
- SharePoint
- OneDrive
- Microsoft 365 licensing
What you get
- Meaningful equity in a high-growth defense technology company
- Competitive base salary commensurate with experience
- Medical, dental, vision, and 401k
- PTO and paid sick leave
- Monthly wellness stipend
- Daily catered lunch (office)
- Paid parental leave
- Direct impact on a critical national security mission
- A world-class team of engineers and operators solving genuinely hard problems