CW IT Service Management Intern (Spring 2027)

Louisiana Blue

Hours: Part time
Where: Remote-LA
Posted: Sep 16

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us.

Residency in or relocation to Louisiana is preferred for all positions.

The IT Service Management Intern will support the delivery of reliable IT services by assisting with daily IT Service Management (ITSM) activities. Gain hands-on experience with ITIL processes such as Incident Management, Change Management, Problem Management, Knowledge Management, and Service Asset & Configuration Management.

What you'd do

Knowledge in various Information Technology disciplines (i.e., application development, systems support, networking and operations, etc.).
Knowledge in: IT Service Management/ITIL Framework experience (i.e., Change Management, Incident
Management, Problem Management, Service Level Management, Knowledge Management, Service Asset and configuration management, Discovery, etc.
Must be familiar with ServiceNow or other IT Service Management (ITSM) solutions is a plus.
Must have working knowledge of Microsoft 365 applications, including Word, Excel, PowerPoint, Teams, and Outlook.
Familiarity with collaboration, automation, or AI-enabled productivity tools (e.g., Microsoft Copilot, Power Platform, or similar technologies) is a plus.
Must demonstrate effective oral and written communication abilities
Must demonstrate the ability to think analytically and present ideas professionally
Self-motivated, adaptable to a changing work environment and team-oriented.
Undergraduates must be able to work 20 hours per week during the spring and fall semesters and 30-35 hours per week during the summer.

Starts: 2026-09-16