Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
We're looking for an IT Support Analyst to help deliver an exceptional technology experience for our employees.
What you'd do
- Support onboarding and offboarding workflows
- Assist with identity and access management (Okta, Google Workspace, etc.)
- Help administer endpoint management platforms (Jamf, Kandji, JumpCloud, Intune, or similar)
- Manage software provisioning, license assignments, and asset tracking
- Identify recurring issues and recommend process improvements or automation opportunities
- Maintain internal documentation and knowledge base articles
- Partner with Security to support device compliance and access management
- Assist with IT projects, tool implementations, and operational improvements
- Participate in incident response and troubleshooting efforts as needed
- Partner with People Ops, Finance, Security, and Engineering to support day-to-day technology needs
What they want
- Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools
- Troubleshoot and resolve technical issues with a focus on delivering an excellent employee experience
- Support remote and hybrid employees across multiple time zones
- Escalate complex issues when appropriate while owning tickets through resolution
- 2–4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environment
- Experience supporting macOS (Windows experience is a plus)
- Google Workspace
- Slack
- Okta or another identity provider
What you get
- Shape how every career evolves in the AI economy, at global scale, with impact your friends, family, and peers can see and feel
- Partner hand-in-hand with world-class AI labs, Fortune 500 partners, and the world’s top educational institutions
- Work alongside engineers, scientists, operators, and leaders from Palantir, Meta, Scale AI, and former YC founders
- Build a massive, fast-growing business with billions in revenue