The board
- Where
- Lake Saint Louis, MO
- Posted
- Sep 11
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Primary Responsibilities:
This position reports to a Support Team Lead or to the Support Manager at our Lake Saint Louis, Missouri, office location.
What you'd do
- Provides superior customer support to internal and external customers in all encounters.
- Assist with projects currently underway to help with completion.
- Follow up with Member/Customers on requests and procedures.
- Gather, maintains and audits Member configurations.
- May be called upon to participate in testing of new product development or enhancements and documentation.
- Utilizes all support tools as directed.
What they want
- Strong customer orientation.
- Excellent research and problem-solving skills with a strong attention to detail.
- Strong verbal and written, interpersonal, and communication skills.
- Ability to work independently, as well as in a team environment.
- Ability to effectively adapt to change.
- Strong PC skills.
- Ability to organize and prioritize.
- Ability to interact in a positive manner with internal and external contacts.
- Ability to convey technical solutions to both technical and non-technical users.
- Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.