IT Helpdesk Intern - Summer 2027

Assured Guaranty · Information Technology

Where: New York, NY, United States
Posted: Sep 21

Assured Guaranty is seeking to hire an IT Helpdesk Summer Intern to engage in AI and automation projects as well as assist in day-to-day operations, including helpdesk support, IT asset management, and PC/Laptop/Mobile Device deployments. At the end of the internship, the candidate will gain valuable knowledge in day-to-day IT operations processes, incident resolution, Windows 11 enterprise support, Microsoft enterprise solutions, and VMWare virtualization solutions.

Primary Responsibilities

The intern will assist with the following tasks:

What you'd do

Diagnose and troubleshoot common hardware and software issues
Leverage Copilot AI and automation solutions to enhance workflows
Build AI solutions
Document all incidents into ServiceNow (Ticketing System)
Configure and deploy Windows desktops, including assembly and disassembly
Plan, organize, and reconcile IT hardware assets in ServiceNow asset database
Manage, troubleshoot, and deploy mobile devices
Provide QA testing on major IT projects
Microsoft Teams Deployment
Desktop PC and VDI performance monitoring

What they want

Student currently pursuing a bachelor’s degree
Minimum 3.0 GPA
Experience/coursework in AI preferred
Proficient in PC Hardware (Desktop and Laptops), mobile devices, Windows 10 Operating System, Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint)
Excellent written and oral communication skills
Ability to handle multiple responsibilities simultaneously and present assignments concisely and accurately
Ability to work well as part of a team as well as independently (maintaining accountability over the task at hand)
Excellent organizational and time management skills