Program Manager, Regulatory Reporting

What you'd do

• De-risking New Deployments: Through meticulous triage of driving and simulated events, issue discovery, and continuous field monitoring, SWQ Ops provides early warnings and critical insights.
• This "early intervention in RO issue detection" ensures operational resilience and safety, particularly in new and complex environments, which is critical as Waymo enters multiple new cities and ramps up platforms like Ojai.
• Enabling International RO & Market Expansion: Our team is deeply integrated into every stage of Waymo's market entry framework, from initial city evaluation (OK2Plan) to scaling operations (OK2Scale).
• We provide the necessary data analysis, policy development, and quality assurance to unblock critical milestones, preventing slowdowns in market expansion velocity.
• Data Flywheel: Supporting the development of a single, automated, end-to-end machine learning flywheel for the entire Waymo Driver.
• A successful flywheel will be the core engine for scaling our technology, enabling faster international expansion, quicker remediation of driving issues, and a significant reduction in the engineering effort required to maintain and improve the driver.
• Driving Engineering Velocity: By handling the vital work of performance evaluation, issue deep-dives, and data set curation, SWQOps collaborates heavily and allows Waymo's Engineering, SysEng, Simulation, and Data Science teams to focus on their core tasks of developing and improving the Waymo Driver.
• Workflow Incubation & Development: Incubating high-impact workflows and ensuring readiness for automation and long-term operational excellence.
• Drive outcomes for large and complex technical operations programs that span multiple organizations. Develop and drive execution on strategic roadmaps, own forecasting and resource planning.
• Partner with the Regulatory Compliance team to operationalize reporting requirements and be responsible for standing up new workflows and scaling existing workflows to support US and International expansions.
• Define program / workflow KPIs and SLAs. Drive high-quality outcomes through deployments with a global vendor workforce.
• Drive workflow transformation efforts to meet evolving business needs.
• Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML) and Generative AI (Gen-AI) models and tools to drive step-change improvements in issue discovery & detection, triage efficiency, and quality assurance.
• Communicate overall program status, risks and current priorities to executive stakeholders. Drive strategic decisions making across functions.

What they want

• Bachelor's degree in technical, legal or business discipline
• 10+ years of experience managing complex, tech-enabled operations and experience working across cross-functional partners (Legal, Product, Engineering, Data Science, Systems Engineering) to drive outcomes
• 5+ years of people management experience
• Experience in Regulatory Compliance, Vehicle Qualification, or similar domains, and ability to assess and operationalize legal reporting requirements
• Proven ability to manage complex technical operations programs, including structuring project plans, identifying dependencies, and driving execution
• Ability to thrive in a high ambiguity, dynamic environment
• Experience working with offshore teams / multiple local operations hubs
• Experience within A / V space
• Increased competency in supporting all phases of the machine learning development lifecycle, from data preparation and training to validation, deployment, and continuous monitoring
• Experience with Lean / Six Sigma process improvement methodologies