The board
- Hours
- Full time
- Where
- Charlottesville, VA
- Posted
- Sep 2
MicroAire is seeking an experienced End User Support Specialist to lead the design, governance, and continuous improvement of our enterprise endpoint computing environment. This role reports directly to the Sr. Manager IT and owns endpoint architecture and service outcomes for laptops, desktops, mobile devices, and productivity software, with a strong focus on user experience, security, and scalability.
The ideal candidate brings advanced technical judgment, a service‑management mindset, and a passion for automation and AI‑enabled support. This role plays a critical part in enterprise initiatives including system modernization, Microsoft 365 E5 adoption, and M&A integrations—helping MicroAire scale efficiently as we grow.
What you'd do
- Design and manage standardized endpoint images, configurations, security baselines, and application packaging for laptops, desktops, and mobile devices
- Own endpoint lifecycle standards, including provisioning, deployment, upgrades, and retirement
- Continuously improve endpoint performance, reliability, security, and user experience
- Serve as the technical authority for endpoint engineering decisions and complex issue resolution
- Oversee service outcomes for end user devices across incident, request, and problem management, including Tier 1 internal customer support.
- Apply ITIL and SLA metrics to monitor service health and drive improvements
- Analyze service trends to identify root causes, automation opportunities, and systemic issues
- Lead continuous improvement initiatives to enhance reliability and support at scale
- Lead and contribute to enterprise‑wide endpoint and productivity platform projects, including
- Device refreshes and OS upgrades
What they want
- Associate or bachelor’s degree in computer science, Information Systems, or a related field (preferred)
- 5+ years of experience in endpoint engineering, systems administration, or advanced end user services
- Proven experience managing modern, enterprise endpoint environments
- Endpoint management tools (Microsoft Intune, Autopilot)
- Windows OS deployment in hybrid Active Directory / Entra ID environments
- Microsoft 365 administration and endpoint integration
- ITIL‑aligned service management platforms
- Core networking concepts (DNS, DHCP, IP addressing, Wi‑Fi)
- Endpoint security, compliance, and configuration management
- Automation and AI‑enabled service solutions
- Starts
- 2026-07-22