OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity.
The Business Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence by developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform amongst core business audiences.
The Strategy & Operations function supports Business Marketing with operating models and cadences; strategic planning; portfolio, resource, and investment management; measurement and organizational learning that empower our teams to move at pace with clarity and confidence.
We’re looking for a resourceful, systems-minded program manager to help Business Marketing turn a constant flow of ideas, requests, and priorities into world-class performant marketing campaigns.
What you'd do
- Lead selected cross-functional projects.
- Build the model by program managing some of our biggest, most complex initiatives.
- Take projects from initial definition through delivery, coordinating dependencies, resolving blockers, managing scope changes, and keeping stakeholders aligned as priorities evolve.
- Use the learnings to inform the process.
- Manage the ongoing marketing portfolio.
- Maintain a clear view of active and upcoming work.
- Use your deep knowledge of the portfolio (including team member’s responsibilities and availability) to push for single-threaded, named leadership when there are multiple contributors.
- Kick off new projects .
- Determine whether a request belongs within an existing campaign, needs integrated marketing involvement, warrants a standalone project, or can be handled through self-service.
- Clarify the audience, business objective, scope, and readiness of new requests.
- Turn incomplete requests into actionable briefs through quick conversations, rather than cumbersome processes or forms.
- Find a path to “yes, we can” for most requests, and feel comfortable telling a stakeholder “why not” if that’s truly the best answer.
- Set projects up for effective collaboration across humans and AI.
- Create clarity by naming accountable owners, clarifying who has decision authority, codifying working teams and workspaces, milestones, and the right information structure.
- Be at the forefront of using OAI products to enable effective portfolio, program, and project management.
- Partner closely with Creative Operations. Ensure Creative Operations has what they need to assign creative staffing, estimate capacity, scope agency agreements, and create production timelines.
- Make the operating model easier as the business becomes more complex.
- Use team feedback and delivery patterns to simplify processes, strengthen self-service, and reduce repetitive coordination.
- Build systems that remain useful as the team and volume of work grow.
- 7+ years of experience in marketing program and project management, integrated marketing management, or marketing portfolio management across multiple teams and concurrent priorities.
- A track record of personally leading cross-functional projects, establishing ownership, managing dependencies, and driving work through to completion.
- An integrated marketing mindset: you see beyond an individual deliverable to understand its audience, purpose, campaign context, and relationship to other work.
- Strong judgment in ambiguous situations, including the ability to distinguish urgency from importance, ask the right questions, and make practical recommendations with incomplete information.