Customer Care, Program Manager

Robinhood · Brokerage Operations - RHF

Pay: $99,000–$150,000/yr
Where: Chicago, IL; Denver, CO; Westlake, TX
Posted: Sep 25

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

What you'd do

Experience managing complex, multi-stakeholder programs with external financial-services partners, vendors, or regulators
Familiarity with financial agency relationships, trustee/custodial structures, or public-sector fintech — or comparable experience in a heavily contracted, multi-party environment
Incident management and crisis communication experience — formal severity/on-call processes, cross-company coordination
Comfort in ambiguity — building governance/SOPs for a first-of-its-kind program vs. an established playbook
Excellent written/verbal communication, executive-level reporting for internal and external audiences
Compliance-adjacent experience — regulated-data handling, contractual waiver management, third-party vendor governance
Cross-functional leadership across Legal, Compliance, Security, Engineering, CX, and BPO oversight
Bachelor's degree or equivalent practical experience; PMP or similar a plus

What you get

Challenging, high-impact work to grow your career
Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
Exceptional office experience with catered meals, events, and comfortable workspaces.

About Robinhood · Brokerage Operations - RHF

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do.