The board
- Pay
- $170K – $200K • Offers Equity
- Where
- United States (Remote)
- Posted
- Jul 15
As an Issues & Program Manager on the Product Operations team, you'll own our Issue Management Program end to end — triaging issues, driving root cause analysis, and leading containment and remediation through to closure. You'll also serve as a project manager on our most critical product initiatives, partnering across Product, Engineering, Legal, Compliance, and Operations to deliver new features and raise the bar on how we build and launch. This is a high-impact, high-visibility role for someone who thrives at the intersection of cross-functional execution and continuous improvement. You will:
What you'd do
- 10+ years of experience in technology-based project management, product operations, or a related role within fintech or technology
- Experience working on issues management, or regulatory compliance, or risk-adjacent projects — you understand the cadence of controls, audits, or policy-driven timelines and know how to keep product work moving within those constraints
- Strong interest in leveraging AI to improve execution
- Strong data skills— you can pull and interpret reports, build your own dashboards, and answer operational questions without waiting on an analyst
- Proven ability to lead cross-functional initiatives and drive alignment across multidisciplinary teams
- Strong communication and executive presentation skills, with the ability to distill complex topics into clear, actionable insights
- Ability to operate in ambiguity, manage multiple priorities, and independently drive projects forward in a fast-paced environment
- Drive and proactivity — everyone here is a builder and executor
What you get
- Competitive base salary, stock options, and health benefits from Day 1
- 401(k) plan with company match
- Remote-friendly (US), flexible time off (FTO), and opportunities for growth
- A high-growth, mission-driven, inclusive culture where your work has real impact
- AI-assisted initial screen
- Interview with Talent Partner
- Technical or Hiring Manager Interview
- Team Interview
- Executive Interview
- Offer!
About ONE Finance · Product
OnePay is the consumer fintech trusted by millions of Americans to make money better. Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast. We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place.