The board
Opportunity
OperationsEngineering
Technology Operations Specialist (L3)
Mercor · Security
- Pay
- $160K – $190K • Offers Equity
- Where
- San Francisco
- Posted
- Sep 21
Mercor's mission is to organize human intelligence to power the AI economy. We're a leading AI data company, building the layer between human expertise and frontier models. Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models. Mercor's APEX benchmark family measures AI's real-world impact on professional work. Mercor Enterprise brings this same infrastructure to Fortune 500 companies: helping companies capture how their best people actually work, translating that expertise directly back into agents.
Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society.
What you'd do
- Triage and resolve Tier 2/3 tickets with a focus on automation and improving response and resolution times
- Manage and troubleshoot Apple devices at hyper-scale
- Trace root causes across complex, multi-system failures (Rippling → Okta → Kandji → Google Workspace), identify patterns in recurring tickets, and propose automation or self-service solutions
- Analyze downstream impacts before making changes; map dependencies and blast radius for SSO, MDM, and access-control changes
- Build and maintain runbooks, troubleshooting guides, and knowledge base articles that elevate team capabilities
- Lead small projects that address operational pain points (BYOD policies, international provisioning, compliance evidence collection)
- Translate technical issues for non-technical stakeholders (People Ops, Finance, Legal) during incidents and changes
- Mentor future IT team members on troubleshooting methodology and systems thinking
- Participate in an on-call rotation and help establish sustainable escalation procedures as the team grows
- 5–7 years in IT Operations or Technical Support roles, ideally supporting technical teams (SaaS, cloud, AI/ML environments)
What you get
- Bi-annual performance bonus structure
- Generous equity grant vested over 4 years
- Up to $15k Relocation bonus
- $10K housing bonus (if you live within 0.5 miles of our office)
- $1.5K monthly stipend for meals
- Free Equinox membership
- $200 monthly laundry reimbursement
- $200 monthly personal wellness reimbursement
- Health, Dental, Vision insurance