The board
- Where
- Conshohocken, PA
- Posted
- Sep 2
InterDigital is a global research and development company focused primarily on wireless, video, artificial intelligence (“AI”), and related technologies. We design and develop foundational technologies that enable connected, immersive experiences in a broad range of communications and entertainment products and services. We license our innovations worldwide to companies providing such products and services, including makers of wireless communications devices, consumer electronics, IoT devices, cars and other motor vehicles, and providers of cloud-based services such as video streaming. As a leader in wireless technology, our engineers have designed and developed a wide range of innovations that are used in wireless products and networks, from the earliest digital cellular systems to 5G and today’s most advanced Wi-Fi technologies.
What you'd do
- Act as a first level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems.
- Responds to Help Desk issues and documents resolution and any pertinent information.
- Identify and escalate situations requiring urgent attention with IS staff to take appropriate action either by phone, remote, or on-site as necessary to address day-to-day problems for resolution.
- Provides desktop hardware, software, phone system and conferencing support to all corporate users.
- Install, configure, and troubleshoot problems associated with systems including PC’s, laptops, printers, mobile devices, network interfaces, cabling, docking stations and peripheral components such as displays, keyboards, printers, USB and disk drives.
- Install, configure, and troubleshoot standard software applications in support of corporate users including but not limited to Microsoft Office suites, browsers, remote access, readers, VPN clients, and viewers.
- Maintains video conferencing equipment or phone systems and supported cabling.
- Assists in the implementation of preventive maintenance plans for all equipment.
- Maintains user accounts.
- Maintains computer supplies for desktop support and updates inventory in coordination with IS Administrator or Coordinator.
What they want
- Exceptional customer service skills.
- Good verbal/written communication skills and be capable of relating technical information to different types of individuals.
- Self-motivated and ability to multi-task.
- Able to set priorities, resolve customer issues and meet individual deadlines while accomplishing team objectives in a timely manner.
- Solve difficult and complex problems independently and as a team.
- Follow SOP and assist in construction of Standard Operating Procedures.
- Efficiency in O365 applications.
- General knowledge of Active Directory and ticketing systems.
- Create PowerShell scripts a plus.
- Create customizations via SQL a plus.
- Starts
- 2026-09-02