The board
- Hours
- Full time
- Where
- Remote - Maryland
- Posted
- Sep 15
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.
What you'd do
- Integrity First: We uphold the highest ethical standards in everything we do.
- Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
- Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
- Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
- Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.
- Leverage and navigate web-based applications and tools, for use in managing client accounts.
- This will include ordering reports and services for clients within established service level norms, which includes, drug tests, international, business information, education and background screening reports.
- Manage positive relationships with clients to ensure customer retention.
- Handle and resolve client support calls and/or emails to achieve first contact resolution, whenever possible.
- Provide excellent customer service to clients.
- Work closely with internal teams to provide quick resolution to issues beyond first contact resolution. Ensure periodic updates are provided to the client.
What they want
- High school diploma or equivalent required.
- 2 years of experience in an inbound customer service environment, or equivalent education experience.
- Experience in background screening or other analytical review role preferred.
- Demonstrated ability to organize and manage multiple priorities.
- Strong problem analysis and problem resolution skills.
- Strong computer skills with experience using Microsoft Office Suite required.
- Ability to maintain client privacy in compliance with all applicable laws.
- Excellent communication skills.
- Available for rotational weekend shifts.
- Experience with salesforce is a plus.
- Starts
- 2026-09-15