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Customer Success Technical Specialist - Intern
Skyward · Customer Success
- Hours
- Intern
- Where
- Stevens Point, WI
- Posted
- Sep 9
Job Title: Customer Success Technical Specialist - Intern
Job Location: This is an ongoing internship located in Stevens Point, WI
Start Date: January 11, 2027
Starting wage: $17.16
Here at Skyward, Customer Success Interns are a part of the Customer Success department, where you will be performing the same job as our full-time reps, working hands-on with our customers to help shape their Skyward experience. Internships typically run from when the team member gets hired, throughout their remaining school career, with an opportunity of receiving a full-time job offer upon graduation. Click here for a full job description.
What you’ll do:
A better working experience starts here!
What you'd do
- Research, troubleshoot, and resolve customer‑submitted issues across voice, electronic, and in‑person channels.
- Independently gather information, analyze root causes, and communicate effective solutions.
- Provide timely, accurate responses to service calls.
- Deliver implementation guidance and product training — onsite, at Skyward, or virtually.
- Document product defects or enhancement needs through clear project descriptions.
- Support ongoing improvements to customer experience, satisfaction, and retention.What you’ll need
- Currently pursuing a bachelor’s or associate degree.
- Proficient in Microsoft Office.
- Must have a strong work ethic and be able to work both in team and solo environments.
- Positions are 15-20 hours per week, Monday through Friday, when school is in session.
About Skyward · Customer Success
If you are looking to join a global company with a family feel, you'll find your perfect fit at Skyward, where we build software solutions for K-12 schools. Just imagine getting to help students, teachers, and school administrators succeed every day — you can't say that about every job! We take great pride in our work, but also in our work environment: teamwork, enthusiasm, continuous improvement, and, of course, a bit of fun.