Implementation Consultant – Shipping (TMS)

What you'd do

• Diagnose transportation network challenges quickly and translate operational gaps into clear solution designs that set implementations up for success from day one.
• Serve as a Trusted Advisor across freight management, carrier management, multi-modal transportation, shipment visibility, and freight cost optimization - helping customers make confident decisions throughout their journey.
• Review and refine requirements, specifications, and business process recommendations to ensure proposed solutions align with customer goals and RF-SMART's implementation standards.
• Channel real customer experience back to the product team, translating field observations into actionable enhancement recommendations that strengthen the TMS for every future customer.
• Own the full implementation lifecycle as the primary customer contact - leading design, configuration, testing, training, and go-live - so customers cross the finish line on time and with confidence.
• Develop and deliver detailed implementation plans that keep internal teams and customers aligned, accountable, and moving forward.
• Diagnose and resolve configuration and data layer issues before they escalate, protecting project timelines and customer trust.
• Drive all project milestones from functional specification through go-live - including integration testing, user acceptance, and post-launch support.
• Stay engaged beyond go-live as the primary support resource during the critical early market period, giving customers the continuity they need to succeed with a new product.
• Own the long-term customer relationship from initial implementation through sustained success, building the kind of trust that turns customers into advocates.

What they want

• 5+ years of experience in transportation management, logistics operations, or supply chain.
• Hands-on experience with TMS platforms and transportation systems including freight visibility tools, EDI connectivity, and carrier integrations.
• Demonstrated ability to work at the technical layer of a software implementation - reading system logs, interpreting API payloads, performing complex field mapping, working with FreeMarker templates, writing custom rules, and troubleshooting integration issues independently.
• Strong written and verbal communication skills with the ability to present clearly to both technical and non-technical audiences.
• Proven ability to manage multiple concurrent implementations independently without losing momentum on any of them.
• Must be located in Jacksonville, FL.
• Ability to travel 30% or more, with higher frequency expected during the initial launch and customer ramp period.