The board
- Hours
- Intern
- Where
- Fairport, NY
- Posted
- Sep 23
The Product Technical Solutions Function delivers best in class training development and delivery of technical support training programs (onboarding and ongoing). The Training Content Coordinator Co-op will partner with the Director of Technical Solutions to assist in the assessment, design and development of training for both internal and external customers.
What you'd do
- Partner with the Director of Technical Solutions to evaluate and assess training capabilities across intrusion products, systems and tools.
- Evaluate AI tools within the production environment to ensure performance, reliability, and effectiveness.
- Develop AI-assisted learning modules using generative AI tools.
- Implement AI-driven knowledge bases and chatbot training simulations; use analytics to personalize learning pathways.
- Leverage AI tools to automate assessments and performance tracking.
- Assist in the design and delivery of technical support training programs in all available forms; virtual, and instructor led.
- Support initiatives that empower technicians and help them promote their own brand to customers.
- Support marketing and AI training innovations that drive the evolution of a best-in-class training model for both internal and external use.
- Provide comprehensive support across telecommunications and platform management, including learning product management responsibilities.E-Learning & Content Creation
- Develop interactive courses using LMS and authoring tools (e.g., Articulate, Captivate, or similar).
What they want
- Pursuing bachelor’s in business administration, Management or Instructional Design with focus on optimization and AI adoption strategies.
- Pursuing a degree in Information Systems / Technology Management is acceptable with course work related to bridging business with technological advances.
- GPA of 3.0 or above is preferred.
- Experience with AI and other advanced technology is required.
- Must have an innovative mind-set.
- Strong interpersonal and communication skills as well as advanced analytical and problem-solving skills, and a proven ability to multitask and work effectively required.
- Experience with Microsoft Office Suite (Excel, Outlook, PowerPoint) preferred.
About Keenfinity · Product Management
The Radionix name holds a special place in the hearts of our associates, dealers, distributors, and customers alike. The new Radionix vision — Mission control for your security — encapsulates our focus on empowering users with an intrusion system that seamlessly integrates every layer of security, from our intrusion system products to our G Series panels to our reimagined Remote Security Manger app. Fairport, NY is the headquarters for the Radionix sales & marketing organization in the…