Program Manager Airport Screening Operations

What you'd do

• Serve as the primary point of contact for all coordination and communication with the CO and/or FSD or designee at ROC.
• Be available 24 hours a day, every day, to receive and implement orders or special instructions from the CO, COR, and/or FSD or designee within the scope of the contract concerning matters affecting the operation, protection, or screening of assigned areas.
• Manage the total work associated with providing security screening services, meeting TSA's performance objectives for program management, workforce management, equipment maintenance and materials management, reporting, responsiveness, customer service, quality control, subcontractor management, and safety/health compliance.
• Provide overall leadership for aviation security screening operations, ensuring compliance with contract requirements, TSA regulations, and federal aviation security standards.
• Direct day-to-day management of screening operations, staffing levels, scheduling, and shift flexibility across passenger and baggage checkpoints.
• Own the Operational Summary Plan and Report and weekly actuals reporting, briefing the FSD or designee on strategy-vs-execution differences within required timeframes.
• Monitor and report program performance against the Contractor Performance Management Plan (CPMP) and Acceptable Quality Levels (AQLs); respond to Contractor Improvement Reports (CIRs) and submit Corrective Action Plans (CAPs) as needed.
• Establish and oversee the Contractor's pre-employment, reasonable suspicion, random, and post-accident drug and alcohol testing program for all screening personnel, consistent with 14 CFR Part 120 and 49 CFR Part 40.
• Direct the organizational structure for the task order, including management of subcontractor personnel/roles and the overall quality control/quality assurance approach for screening operations.
• Own compliance oversight for the task order's Information Technology Acquisition Review requirements (RMF/ATO, continuous monitoring, incident reporting, PIV/HSPD-12, staff training/NDA tracking), SSI safeguarding, and the Continuity of Operations (COOP) Plan and annual COOP exercise, or delegate to named leads.

What they want

• 7 years of general management experience, OR at least 3 years as a certified Supervisory Transportation Security Officer (STSO) or higher position.
• Bachelor's degree in Business, Aviation Management, Public Administration, Security Management, or a related discipline preferred; 4 years of directly related experience is acceptable in lieu of degree.
• (a) formal certification in program/project management issued by the Federal Government (e.g., FAC-PM, DAWIA, U.S. DHS) or a non-government credential such as PMP; OR
• (b) at least 5 years of management experience in aviation security, airport operations, or personnel security services (demonstrated supervisory experience in a Federal Government environment is highly desired).
• Ability to communicate verbally and in writing in an effective, efficient, and professional manner.
• Must be able to obtain and maintain a Secret security clearance; TSA will sponsor the Facility/Personnel Security Clearance process.
• U.S. citizenship required (a Secret clearance requires U.S. citizenship as a matter of federal policy).
• Strong understanding of federal contract compliance, performance-based contracts (FFP), and operational metrics/CPMP-style measurement.
• Excellent written/oral communication skills, with demonstrated experience briefing senior government customers (CO/FSD-level).