Inside Sales Representative

What you'd do

• Provide outstanding customer service to existing and prospective customers via phone, email, and in-person interactions.
• Respond to customer inquiries, process orders, and provide product, pricing, and delivery information.
• Support sales efforts by identifying customer needs, generating quotes, and following up on sales opportunities.
• Handle inbound customer and sales calls, ensuring timely and professional resolution of requests.
• Maintain strong relationships with customers through consistent communication and service.
• Coordinate with operations, logistics, and sales teams to ensure accurate order fulfillment and on-time delivery.
• Investigate and resolve customer concerns related to orders, shipments, billing, or product availability.
• Enter and maintain customer, order, and sales information within company systems.
• Prepare reports and documentation related to customer accounts and sales activities.
• Assist with account management and customer retention initiatives.

What they want

• High School Diploma or GED required; Associate’s degree preferred.
• Previous customer service, inside sales, account support, or related experience preferred.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and multitasking abilities.
• Ability to build positive relationships with customers and internal teams.
• Customer-focused mindset with a commitment to service excellence.
• Ability to work effectively in a fast-paced environment.
• Pre-employment background check, physical, and hair drug screen required.