Program Manager, Global Partnerships and Channels

ServiceNow · Sales

Hours: Full-time
Where: Albany, New York
Posted: 4 days ago

This role sits inside the Office of GPC and is the production engine behind how Global Partnerships & Channels tells its story. The Program Manager, Partner Narrative turns leadership intent into finished executive artifacts: briefing packs, partner narratives, board-ready slides, and governance one-pagers that hold up in front of the most senior audiences at ServiceNow and at our partners. This is a craft role for someone early in their career who writes exceptionally well, builds beautiful decks, and wants to learn the partner ecosystem from the center of it.

The Opportunity

GPC builds ServiceNow's AI-native partner ecosystem across five Routes to Market: Hyperscaler, ISV/Build, Resell, Service Provider, and Consulting & Implementation. Partners deliver approximately 90% of every ServiceNow deployment and source a growing share of t…

What you'd do

Support drafting briefing packs and pre-reads for CEO, SVP, and Board-level partner engagements, Executive Briefings, and C-suite meetings - to standard on templates.
Build talking points, internal communications, and institutional narrative for GPC leadership
Turn dense inputs — pipeline data, deal structures, partner scorecards — into short, decision-ready narrative Presentation & Narrative Craft (~30%)
Own deck development: structure the argument, build it, apply ServiceNow brand standards, and land the visual
Help maintain the reusable asset library — partner blueprints, scorecards, org charts, enablement guides, and the GPC operating model walking deck — so nothing is rebuilt from scratch each quarter
Maintain GPC quality and consistency standards across everything that carries the GPC name. Rhythm of Business (~25%)
Help run the operating cadence for the Office of GPC: agendas, prep, follow-ups, and the discipline of closing actions
Coordinate Tiger Teams and cross-functional workstreams across Sales, Marketing, Partner Operations, Finance, and Legal without formal authority over any of them
Support GPC Leadership Team forums, QBRs, offsites, and executive engagements under prioritization set by the Executive Office Reporting & Partner Intelligence (~15%)
Produce and increasingly automate recurring outputs: the partner lookbook, partner intelligence pulls, and dashboard maintenance against the single GPC scorecard

What they want

2–3 years; executive communications, business operations, strategy, consulting, corporate communications, or partner/alliance marketing preferred. Or recent MBA graduate.
Demonstrated experience building executive-grade presentations for senior audiences
Exposure to a global, matrixed organization Capabilities
AI Fluency: AI-led mindset using AI tooling to raise the quality and volume of your own output, not just to summarize
Concise communication adaptable to complex stakeholders
Strong presentation building
Flexible workstyle with strong adaptability for changing priorities and deadlines. Reprioritize without need to be re-briefed.
Advanced proficiency in PowerPoint, Word, Excel, Teams, and Microsoft 365 Copilot
Discretion by default: this seat sees confidential partner, commercial, and organizational material Attributes
Collaborative by instinct and is able to build relationships at all levels. Ability to read the room, even in senior audiences.

About ServiceNow · Sales

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.