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Day Shift - Membership Services Representative (Limerick, Ireland)
Whoop · Membership Services
- Where
- Limerick
- Posted
- Jun 23
At WHOOP, we're on a mission to unlock and inspire performance for life. Every interaction with our members is an opportunity to build trust, create meaningful connections, and deliver experiences that surprise and delight.
WHOOP is hiring a Membership Services Representative (MSR) to deliver a world-class member experience by resolving complex issues across hardware, software, and data analytics. This role is instrumental in strengthening member trust, advocating for the voice of the member, and helping shape a seamless and personalized experience across every touchpoint.
The ideal candidate brings a growth mindset, thrives in a fast-paced and collaborative environment, and approaches every challenge with curiosity, empathy, and a commitment to continuous improvement.
What you'd do
- Deliver exceptional support across phone, email, and chat, creating thoughtful and personalized experiences that build member trust and confidence in WHOOP
- Troubleshoot a wide range of issues related to WHOOP hardware, mobile app functionality, and member data insights with accuracy, empathy, and efficiency
- Identify opportunities to surprise and delight members through proactive problem-solving, education, and high-touch service
- Serve as a strong advocate for members by surfacing trends, identifying recurring friction points, and capturing actionable feedback
- Surface members insights through established Membership services processes to help identity trends, escalate friction points that help inform cross- functional improvements to the member experience
- Maintain accurate and detailed documentation of member interactions in alignment with quality standards and operational best practices
- Meet or exceed key performance metrics including quality, response time, resolution time, and member satisfaction
- Demonstrate accountability, adaptability, and resilience by maintaining strong engagement and responsiveness throughout assigned shifts
- Embrace feedback and continuous learning with a growth mindset, actively seeking opportunities to improve both individual performance and team impact
What they want
- Eligible to live and work in Ireland
- Must be able to work onsite 75% of the working week in the Limerick office
- This role is scheduled for five 8-hour shifts per week, with shifts potentially running until 12:00 a.m. local time. Based on business needs, the schedule may transition to four 10-hour shifts per week.
- Passionate about delivering a hospitality-driven member experience, creating personalized, thoughtful, and high-quality interactions that elevate how members feel supported
- Excellent written and verbal communication skills
- Ability to quickly learn, adapt, and absorb new information in a fast-paced environment
- Ability to remain calm, professional, and solutions-oriented while troubleshooting member concerns
- Proven ability to analyze information, troubleshoot problems, and resolve or appropriately escalate issues
- Positive attitude with strong energy and motivation to perform
- Comfortable working in a high-paced environment and adapting to change