Summer 2027 Travel Products Customer Experience Operations Internship

What you'd do

• Join Southwest as a Summer 2027 Intern, with a 12-week internship lasting from May 18 – August 8, 2027.
• Pay of $21-$24 per hour, corresponding with progress toward degree. Stipends may be offered based on eligibility and program criteria.
• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus.
• Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours (2702 Love Field Drive).
• Dedicate 40 hours each week (maximum of 8 hours per day) to your internship responsibilities and tasks.
• Receive free, unlimited space available travel privileges for yourself (taxes and fees may apply on international travel).
• Interns will be provided any required equipment, such as a laptop, for the internship.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
• Analyze post-trip survey feedback to identify recurring Customer themes, trends, and friction points.
• Develop recommendations for a long-term Customer feedback management framework.
• Create a 30/60/90-day action plan to address identified Customer experience opportunities.

What they want

• Commitment to critical and analytical reasoning.
• Excellent communication and time management skills.
• Self-motivated and team-oriented.
• Ability to sit and stand while working on a computer for extended periods of time.
• Must work well with others as part of a team.
• Excellent verbal and written communication skills and ability to interact professionally with a diverse group, including Senior Leaders, Union Leadership, and subject matter experts.
• Ability to express ideas clearly in documents with proper organization, structure, grammar, and terminology suited to the audience.
• Must be able to handle multiple situations simultaneously with strong attention to detail.
• Able to properly manage highly sensitive and confidential information.
• Must demonstrate good judgment regarding confidential, proprietary, and sensitive Company information.

About Southwest Airlines

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Summer 2027 Travel Products Customer Experience Operations Internship Notice…