The board
Zipline · Ops- Where
- South San Francisco, California, USA
- Posted
- Jul 20
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible.
What you'd do
- 5+ years in program management, maintenance operations, test operations, engineering operations, or a closely related technical operations role; demonstrated ownership of complex, multi-site programs.
- Proven ability to own outcomes (not just coordination): set deadlines, force tradeoffs, escalate, and close actions with measurable impact on readiness and cadence.
- Hands-on experience with configuration management, change control processes, inspections/audit readiness, and hardware modification tracking.
- Track record building dashboards and operational metrics (examples: % campaign-ready, MTTR for return-to-service, blocker backlog age) and using them to drive prioritization.
- Comfortable operating under time pressure with tangible consequences to delays (flight-test schedule slips, safety/regulatory exposure, lost validation opportunities).
- Strong communicator who can run cross-functional meetings, write concise program updates, and present readiness tradeoffs to engineering and test leadership.
- Proficient with tools such as Jira, Confluence, spreadsheets, dashboarding tools, and distributed communication platforms.
- Location & logistics: role requires regular onsite presence at Zipline test sites and coordination across multiple locations; ability to travel between test sites (frequency will vary by program cadence) and be flexible around test-campaign schedules is required.
- Must be able to work schedules aligned with flight-test windows, including occasional early mornings, late evenings, or weekend campaign support as needed.