Customer Operations Specialist (100% Remote)

What you'd do

• Subject matter expert in vendor agreements, pricing documentation, incentive documentation, maintenance of customer master database and/or contract documentation.
• Use critical thinking and in-depth understanding of processes and best practices to make independent decisions and work on more complex requests from internal/external stakeholders.
• Research, provide support, and resolve multifaceted 2nd tier pricing inquiries and/or audits, troubleshoot price calculations, perform contract linkages, and conduct in-depth analysis of pricing methodologies and procedures.
• Partner with stakeholders to calculate sell price or apply markup to achieve desired sell price with 2nd tier pricing and customers, as needed. Notify Sales or Market Pricing Teams if desired sell price cannot be achieved.
• Provide Leads with support on multiple tasks including associate training and mentorship and drafting and maintaining SOPs/reference documents/CAMS to manage workload.
• Assist and support team Lead with high-profile and/or cross-functional ad hoc projects such as acquisitions, market transfers, and revenue management requests.
• Cross functionally trained to assist other Customer Operations pricing teams during peak business periods.
• Other duties at various complexities as assigned by management.
• Bachelor’s degree or equivalent experience required
• 1 year experience in vendor agreements or contract administration with a solid understanding of US Foods pricing rules, concepts, and processes required.
• 2 years’ experience utilizing MS Office including Outlook (experience in a shared or collaborative inbox environment preferred) and strong Excel skills for data manipulation (ability to utilize filters on large data sets, and create pivot tables, VLOOKUP, SUM, SUBTOTAL, COUNT, IF, CONCATENATE, TEXT required).