The board
- Hours
- Full time
- Where
- PA, Fort Washington
- Posted
- Sep 17
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Primary Function
The Business Operations Assistant provides support to the DTC Call Center staff and senior management through a variety of day-to-day activities. This position also has responsibility to perform reviews for adherence with the Telephone Consumer Pr…
What you'd do
- Performs a variety of daily, weekly, monthly, and quarterly reports that impact the Call Center Division including but not limited to performance management, rankings, call center reporting, trending, and report inventory.
- Manage and support the DTC Operations mailbox including but not limited to
- Answering general questions and escalation of request to other departments (as warranted)
- JIRA ticket creation on behalf of sales.
- Processing FHA case number requests and case cancellation requests.
- Processing VA LIN and Certificate of Eligibility requests.
- Perform all tasks related to the review of DTC Sales outbound solicitation calls for compliance with state TCPA call start and end times including but not limited to
- Review of TCPA Outlier report identifying solicitation calls.
- Perform validation activities to confirm calls did/did not occur outside of state TCPA guidelines.
- Preparation of review results summary.
What they want
- High School Diploma or equivalent work experience
- Minimum 2 years previous work experience in Mortgage industry sales, processing or underwriting
- Basic computer and Microsoft Office skills.
- Ability to work independently with minimal supervision.
- Ability to multi-task and adapt quickly to change.
- Excellent oral, written, listening, and organizational skills
- Detail-oriented with efficient focus on work activities.
- Strong sense of responsibility for completing work quickly and accurately
- Ability to handle faster-than-average pace of activities
- Careful decision-making skill with ability to avoid mistakes
- Starts
- 2026-09-17