Customer Experience Specialist (Sales Associate) - West Hollywood

The RealReal

Hours: Full time
Where: Los Angeles, CA
Posted: Sep 24

The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You’re a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.

Full-time positions must be able to commit 40 hours per week including evenings, weekends, and holidays as business needs require.

What You Get To Do Every Day

What you'd do

Drive Revenue: Actively engage with customers through suggestive selling and deep product knowledge to exceed daily sales goals.
Proactive Outreach: Perform daily outreach to drive consistent traffic and repeat business.
Mission-Driven Education: Serve as an expert on The RealReal’s circular economy mission, educating both buyers and consignors on the value of sustainable luxury.
Boutique Standards: Maintain a pristine floor environment through strategic merchandising, replenishment, and adherence to brand aesthetics.
Store Readiness: Support seamless opening and closing procedures, ensuring the store is always client-ready.

What they want

Inbound Strategy: Manage the consignment drop-off experience, setting clear expectations with consignors regarding our process and valuation.
Quality Control: Meticulously review and catalog luxury items for shipment, ensuring every piece meets TRR’s rigorous standards.
Relationship Management: Act as a brand diplomat to resolve complex consignor inquiries with a solution-oriented mindset to ensure long-term loyalty.
1+ years retail experience in a customer or business-facing position
Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
Dedication to delivering an elevated experience to both customers and employees
Ability to problem solve in order to meet the needs of customers
A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance
You remain calm and professional in the 'grey areas' of retail, utilizing creative partnerships to turn challenging moments into positive client outcomes.

What you get

$750/month bonus (at target)
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental, Vision & Commuter Benefits (applicable locations)
Paid Parental Leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Find out more about our Benefits here.

Starts: 2026-09-24