SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
BUSINESS ANALYST (STARLINK MARKET ANALYSIS)
Starlink is the world’s largest satellite constellation delivering high-speed, low-latency broadband to customers around the globe. As the Business Analyst on the Starlink Enterprise team, you will own the analytical layer on top of our AI inbound routing agent. You will review and interpret Enterprise inbound demand at scale—not as a pure queue processor, but as a market and account strategist who finds patterns, surfaces expansion opportunity, and packages high-quality demand for direct sales and resellers.
What you'd do
- Own market and account analysis of Enterprise inbound demand, using the AI routing agent as the system of capture/routing while you provide human judgment on fit, quality, and opportunity size
- Analyze inbound patterns across verticals, products, geos, account segments, and reseller vs direct paths to identify where demand is converting—and where we should generate more
- Review accounts behind inbound leads to surface additional demand opportunities (upsell, multi-site, adjacent use cases, multi-thread contacts) and package clean handoffs to sales or resellers
- Own feedback loops into lead scoring, ICP definitions, AI routing rules, and qualification standards with Sales Operations, Data Engineer, and GTM Engineer—so the agent improves continuously
- Build and maintain lightweight market/account insight views (conversion by source, account demand maps) that help Channel Sales and Enterprise Sales prioritize
- Work with Sales Enablement and Channel Operations to turn insights into workflows, messaging, and reseller guidance
- Define success metrics for inbound quality and demand development (fit rate, expansion signals attached to handoffs, conversion after handoff, routing accuracy feedback) and report trends to sales and channel leadership
- Act as a trusted advisor to sales and channel leadership on which markets, accounts, and demand signals deserve more pursuit
What they want
- Bachelor’s degree
- 4+ years of experience in market analysis, demand generation analysis, sales development, revenue operations, growth, or a related go-to-market function
- 1+ years of experience working inbound leads, lead qualification, account prioritization, or pipeline/demand analysis in a B2B environment
What you get
- Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S.
- Department of State.
- Learn more about the ITAR here.