The board
- Pay
- $16,735–$111,000
- Where
- Chicago
- Posted
- Apr 27
Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive.
Backed by leading investors including Battery, Bessemer and CRV, we've raised $48M across four rounds and are growing quickly: We're live in over 500 stores across the USA, Canada, and the Caribbean, and integrated with over 20 industry partners.
What you'd do
- Project manage the full implementation process: Oversee the journey of getting a client live on Rundoo, from initial kickoff call post contract sign to hardware ordering and setup to managing live and async portions of training to providing day-of go live support to providing 2-3 weeks of post go live high touch support before handing off to the client success team.
- Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience.
- Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success.
- An introductory call with Shannon to learn more about each other.
- Resume and discovery interview with Vidhan, focusing on how you interact with clients and handle live, client-style questions.
- Meet the team - Meet with Viviana and Jason
What they want
- Excellent communicator with a track record of building strong, consultative customer relationships
- Experience in project management with exceptional attention to detail
- Problem solver who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process.
- Ability to become an industry expert through working with clients, consulting with experts on our team, and independent learning
- Valid U.S. driver’s license
- Comfortable with travel
- At maximum: 1-2x a month, 1-3 days at a time
- Work in our River North office in Chicago 4x/ week.
What you get
- Salary: $77,000 - $114,000 annually
- Equity: $1,161 - $1,263, vesting over 4 years
- Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
- Life insurance
- 401k with Betterment
- Unlimited PTO with 10 company paid holidays
- In-office gym
- Daily team lunches
- Learning materials and audiobook subscriptions