The board
Skydio · Operations- Where
- US Remote
- Posted
- Sep 3
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
What you'd do
- Own planning and execution for commercial deployments, from pilot through scaled rollout, including dock-based remote operations programs
- Manage scope, schedule, dependencies, and risk across hardware, software, and operational workstreams - and flag the technical, regulatory, and logistical problems early, with a plan attached
- Partner with customers to build the operational foundation: Standard Operating Procedures, Safety Management System inputs and operational controls, and maintenance and support plans matched to Skydio platforms
- Run the handoff to steady-state operations, and confirm the customer's team is genuinely ready before you step back
- Translate customer operational requirements into execution plans and clear internal deliverables
- Coordinate across Mission Success, Support, Product, Engineering, and Operations
- Keep customer expectations and Skydio's actual capabilities in the same place, including saying no when that's the honest answer
- Support commercial expansion - early deployments, new use cases, and the groundwork for scaling them
What they want
- 5+ years in a customer-facing program or professional services role delivering complex technical programs
- Track record running multi-phase implementations that combine hardware, software, and operational process change
- Strong project management fundamentals: planning, dependency tracking, risk management, execution tracking
- Experience standing up new technology at customer sites, including the workflow design, documentation, and training that makes it stick
- Clear writing and speaking, with equal comfort in a customer's operations meeting and an internal engineering review
- Ability to diagnose and resolve execution problems independently
About Skydio · Operations
Skydio builds autonomous drones. Our largest commercial customers run global logistics and site security operations, and they're moving from one-off drone flights to standing programs that run every day across dozens of sites. Getting there takes more than shipping hardware. That's this role. You'll own commercial deployments end to end: planning, rollout, operational handoff, and the stabilization period after go-live.