Billing Operations Analyst - Usage Billing

Fireworks AI · Finance

Pay: $105K – $125K • Offers Equity
Where: San Mateo
Posted: Sep 16

Fireworks is the platform for specialized intelligence, enabling companies to build, train, and serve AI models tailored to their own data, workflows, and products. Founded by the team behind PyTorch and backed by AMD, Atreides, Benchmark Capital, Index Ventures, Lightspeed, NVIDIA, Sequoia Capital, and TCV, Fireworks powers production AI with hundreds of state-of-the-art open models across text, image, embedding, audio, and multimodal workloads. Today, Fireworks is a Series D company valued at $17.5 billion, bringing together an ambitious, collaborative team that's building the future of enterprise AI.

Fireworks AI is looking for a Billing Operations Analyst to own billing and receivables operations for usage-based customer business.

AI infrastructure creates a uniquely data-intensive billing environment.

What you'd do

Own operational billing processes for usage-based customers.
Manage customer billing setup and ensure billing configurations, payment requirements, and account information are complete and accurate.
Monitor the usage-to-bill lifecycle and help ensure customer usage is captured, rated, and billed completely and accurately.
Perform usage-to-billing reconciliations and investigate discrepancies between source usage data and customer invoices.
Monitor billing exceptions, failed billing events, unusual transactions, and other anomalies.
Partner with Product, Engineering, Data, and Finance Systems teams to investigate and resolve systemic billing issues.
Manage receivables, aging, collections, unapplied cash, and customer account exceptions.
Investigate customer billing disputes and drive issues through timely resolution.
Support month-end close, including billing completeness, AR reconciliations, usage reconciliations, and aging validation.
Execute SOX and O2C controls and maintain appropriate documentation, evidence, and segregation of duties.

What they want

3–6+ years of experience in Billing Operations, Order-to-Cash, Finance Operations, Accounts Receivable, or a related function.
Experience with usage-based, consumption-based, SaaS, cloud, infrastructure, API, or other high-volume billing models is strongly preferred.
Strong analytical skills and comfort working with large or complex billing datasets.
Ability to investigate discrepancies across multiple systems and identify root causes.
Strong understanding of billing, AR, reconciliation, and financial control concepts.
Experience with SOX controls or operating in a controlled financial environment is preferred.
Experience with ERP, billing, payment, CRM, and data/reporting tools.
SQL or similar data-analysis experience is a plus.
Ability to communicate effectively across both Finance and technical teams.
Strong automation and process-improvement mindset.