IT Generalist (San Francisco)

Coder · General & Administrative

Pay: $121,000–$164,000/yr
Where: San Francisco
Posted: Sep 3

Coder is looking for an experienced and detail-oriented IT Generalist to join our growing team. This is a full-time role ideal for someone who thrives in a fast-paced, hands-on environment. You’ll be the go-to person for user support, SaaS administration, and IT infrastructure, playing a key role in ensuring our team stays productive, secure, and well-equipped.

You'll work closely with the larger IT team to keep things running smoothly - from onboarding new hires to managing devices and licenses to supporting SOC 2 compliance initiatives. If you're a strong communicator with a passion for IT operations and solving real problems for real people, this role is for you.

This position follows a hybrid work model. Candidates should be local and able to work from our local office on a regular weekly basis, with scheduling flexibility.

What you'd do

Act as the first line of IT support for employees via Slack and our internal ticketing system
Manage user onboarding/offboarding, including account provisioning through Okta and license management via our SaaS management systems
Administer and maintain core tools like Google Workspace, Slack, Jamf, 1Password, and other business-critical SaaS apps
Set up and manage macOS hardware inventory, including procurement, configuration, and asset tracking
Support SOC 2 and GDPR compliance by following processes for access controls, audits, and data security
Help scale IT operations as we grow - identify gaps, recommend tooling, and streamline support workflows
Document processes and contribute to internal knowledge bases to improve self-service and transparency

What they want

Have 2-4 years of experience in IT support or systems administration
Are proficient with Okta, Google Workspace, Slack, Zoom, and Apple device management (Jamf preferred)
Are comfortable working independently in a remote environment and prioritizing across a variety of IT tasks
Have a security-first mindset and understand the importance of access controls and audit trails
Enjoy solving problems for end users and improving their day-to-day experience with technology
Have experience with or interest in supporting compliance frameworks like SOC 2
(Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!)
Used tools like Lumos, Drata, Rippling, 1Password, or Slack-based ticketing systems

About Coder · General & Administrative

Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance.