Customer Experience Associate, Trump Accounts Resolutions Desk

Robinhood · Customer Care

Pay: $20.40–$25/hr
Where: Westlake, TX
Posted: Aug 31

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

What you'd do

1+ year of experience in customer support, operations, contact center work, or another customer-facing environment
Strong written and verbal communication skills, with the ability to explain information clearly and calmly
Demonstrated customer empathy and the ability to de-escalate tense situations while staying accurate and composed
Strong judgment when following policies and approved guidance, including knowing when to resolve independently versus escalate
Excellent attention to detail and discipline around documentation, process adherence, and data handling
Ability to learn new products, systems, and workflows quickly in a fast-moving environment
Comfort managing multiple priorities at once while maintaining responsiveness and quality
A collaborative mindset and willingness to partner across operations, quality, product, compliance, and support teams as needed
High integrity and professionalism in a role supporting a sensitive, high-visibility line of business
This position is restricted to US citizens or lawful permanent residents due to legal requirements.

What you get

Challenging, high-impact work to grow your career
Performance-driven compensation with bonus opportunities, equity ownership, and 401(k) matching
Best-in-class benefits, including 100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet support for wellness, learning, and more
Employer-paid life and disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
Exceptional office experience with catered meals, events, and comfortable workspaces

About Robinhood · Customer Care

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers, sharp problem-solvers, and builders who are wired to make an impact. Robinhood isn’t a place for complacency — it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do.