Inventory Operations Shopkeeper (Stock Associate) - Madison Ave

The RealReal

Hours: Full time
Where: New York, NY
Posted: Sep 2

As an Inventory Operations Shopkeeper, you will gain exposure to coveted luxury merchandise while executing operational and merchandising processes effectively and efficiently. In collaboration with the store team, you will facilitate a neat, clean and organized stockroom and sales floor. Your ultimate goal is to create a seamless experience between the back of house and our sales floor to bring The RealReal brand to life for our customers. If you are a self-motivated individual who thrives in a fast-paced, team environment, this could be the perfect match!

*Full time positions must have the ability to commit to 40 hours per week and Part time positions must have ability to commit to 25 hours per week including evenings, weekends, and holidays as needed.

What you'd do

Utilize inventory management systems to scan, process and research merchandise shipments in accordance with TRR’s inventory control processes
Prepare and ship customers’ orders following quality, packing and shipping standards
Contribute to successful company growth and securing of our assets through implementation of TRR’s Loss Prevention policies & procedures
Manage inventory movement by ensuring the accurate & timely processing of mark-downs, transfers & consolidations, receiving and POS transactions
Support product placement and outfitting that is reflective of trend, reinforces TRR’s brand messaging, and inspires the customer
Proficiently use all core systems & technologies including but not limited to POS, Mac & Google Suite applications
Manage product presentation (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to TRR’s standards
Assist in maintaining clean and organized selling floors and stockrooms
Support and model excellent customer service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication
Exhibit fluency in store operational procedures; ability to teach and assist all team members to perform daily store functions

What they want

1+ year of experience working in retail or customer service
Past success working in a fast-paced environment with the ability to prioritize multiple tasks
Able to handle customer interactions and potential issues/concerns courteously and professionally
Available to a work a flexible schedule that meets business needs to perform stock and merchandising tasks, including weekends and holidays, early morning, or late-night shifts
Able to lift, carry or otherwise move objects weighing up to 25 pounds when merchandising the sales floor and use ladders or stairs
Excellent communication & time management skills
Able to use all store equipment and technology as required

What you get

$500/month bonus (at target)
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental, Vision & Commuter Benefits (applicable locations)
Paid Parental Leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Find out more about our Benefits here.
$250/month bonus (at target)

Starts: 2026-08-10