Pricing Operations Specialist

Intuitive Surgical · Auditing

Hours: Full-time
Where: Sunnyvale, CA
Posted: Sep 11

Primary Function of Position:

We are seeking a process-oriented Pricing Operations Specialist to support how pricing reaches the customer: the global price books that carry it, the contracted pricing that governs it, and the Configure Price Quote (CPQ) system that executes it.

Pricing operations is where commercial strategy becomes real. This role designs the processes and system logic that make quoting accurate, fast, and simple for the sales teams and customers who depend on it, and serves as the practical expert on what can be delivered within existing system constraints: what is achievable, in what sequence, and at what operational cost.

Partnering with regional pricing, Sales Operations, Contracts, Customer Service, Product Management, and Systems teams, the Analyst will create excellence in the transaction experience, quoting process, and pricing fidelity across the quote-to-cas…

What you'd do

Support creation and maintenance of global price books, including new product introductions, list price changes, regional variants, effective dating, and ongoing accuracy.
Drive the pricing release calendar, coordinating change windows with commercial, regional, and systems stakeholders.Contract-Based Pricing
Activate and maintain contracted, deviated, and tiered customer pricing in CPQ and ERP, including GPO and IDN agreement terms, membership eligibility, and price expiration tracking.
Research and resolve price discrepancies across quote, order, and invoice, correcting the underlying system condition rather than the individual transaction.
Support the discount approval process for local commercial leader price decisions.Systems and Configuration
Configure and maintain CPQ pricing logic, discounting rules, and approval workflows.
Perform regression testing of pricing logic following each system change or price book release.
Partner with Systems and IT on CPQ build, enhancement scoping, and defect resolution.Process Design and Optimization
Design, document, and improve repeatable price execution processes, removing friction across the quote-to-cash continuum.
Evaluate trade-offs between process change and system change, and recommend the approach that delivers the outcome soonest at acceptable operational cost.Enablement and Customer Experience

What they want

Minimum of 3 years of relevant experience in pricing operations, sales operations, order management, contract administration, or business process roles, including a minimum of 2 years of hands-on CPQ configuration.
Hands-on configuration experience with a CPQ platform, including pricing rules and approval workflows.
Direct experience administering contracted or deviated customer pricing.
Demonstrated process design and process mapping capability, with clear written documentation.
Attention to detail and accuracy when working with high-volume pricing data.
Ability to identify workable solutions inside a fixed system, and to explain trade-offs between process change and system change to non-technical stakeholders.
Service orientation toward internal partners and external customers.
Advanced Excel skills, with working knowledge of Tableau.
Strong collaborator across time zones and functions, with a focus on process integration and optimization.
This role requires approximately 10% travel, including international travel.

About Intuitive Surgical · Auditing

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and…