Payments Analyst

What you'd do

• Monitor and analyze key payment performance metrics—including authorization rates, chargebacks, declines, and processing costs across providers, regions, and payment methods.
• Query and analyze large datasets to identify trends, anomalies, and opportunities for optimization.
• Build and maintain dashboards and reports to communicate performance insights to team members.
• Support investigations into payment issues and contribute to performance improvement initiatives.
• Deliver timely and accurate data insights for ad-hoc analyses and business requests.
• Communicate findings in a clear, actionable manner to Payments team members and cross-functional partners (e.g., Product, Fraud, Finance).
• Use SQL, Excel, and Tableau for data analysis and reporting; knowledge of Python, R, or other analytical software is an advantage.

What they want

• Strong analytical abilities with the capacity to interpret complex datasets.
• Solid understanding of SQL (Snowflake experience preferred).
• Experience working with structured and unstructured data.
• Ability to translate data into clear, actionable insights and visualizations.
• Hands-on experience building dashboards and visualizations in Tableau.
• Proficiency in Excel for data analysis and confident in preparing presentations in PowerPoint to share results.
• Strong verbal and written communication skills, with the ability to present data findings to both technical and non-technical audiences.
• Proven ability to collaborate effectively across cross-functional teams.
• Committed to using data to improve decision-making across teams.
• Organized and diligent, with the ability to manage tasks independently and follow through on deadlines.