Field Services Representative

CHAOS Industries · Engineering

Where: El Segundo, California, United States
Posted: Jun 17

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, Seattle, and London. For more information, please visit www.chaosinc.com.

Role Overview:

The Field Services Representative serves as the frontline technical representative supporting internal R&D, deployed systems and customer operations.

What you'd do

System Deployment & Fielding
You’re excited to be where the customer needs us.
You are detail-oriented to ensure everything for a given deployment is at maximum readiness and gets where it needs to be, on time.
You will coordinate, plan, and setup for internal R&D testing, customer demonstrations, exercises and deliveries.
Support installation, configuration, integration, and fielding of company systems.
Cross-functionally coordinate with logistics, engineering, and program teams to ensure successful deployments.
Success in this role means you’re the customer’s most trusted tactical partner.
Know our products – know the mission
This role requires you to have intimate product knowledge and willingness to be hands-on with hardware in the field with customers.
Success requires a thorough understanding of our technology, capabilities, and resources squared with the mission and user requirements.
You will lead basic system troubleshooting with confidence and support CHAOS engineering teams in the diagnosis and resolution of hardware, software, networking, and system integration issues.

What they want

3+ years of experience supporting military, government, or enterprise technology systems.
A solution-oriented mentality; you know to go to obtain missing information, use creativity to problem solve, and relish the opportunity to take on a difficult problem.
Strong troubleshooting skills across hardware, software, and networking environments.
Experience with tactical communications, networking, sensors, UAS, C2 systems, or AI-enabled platforms.
You enjoy getting your hands dirty, literally: CHAOS is an engineering-first company with a hardware component.
Ability to seamlessly organize and navigate overseas engagements, operating in remote areas and able to plan for and mitigate risk to reputation, mission and personnel.
We intend to go with our customers to where they need us most to deliver.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office and communication software like Slack, Teams and Zoom.
Active U.S. security clearance or ability to obtain one.