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ACCOUNTANT, AI OPERATIONS
Play a key role in the finance organization by providing transactional and operational support to the accounts receivable and collections function. You will partner cross-functionally to help collect what is owed and preserve customer relationships. The ideal candidate treats every interaction as a customer service moment, follows established processes, flags issues, and takes initiative to learn and improve.
What you'd do
- Support the full AR/collections lifecycle: aging management, outreach, follow-up, dispute resolution, payment application coordination, and account reconciliation
- Execute collections activities in adherence to established SOPs for collecting, suspending services, and escalations
- Assist with dunning workflows and customer engagement on past-due balances
- Help monitor DSO, aged balances, and maintain a clean AR ledger
- Serve as a first line of response for AR/collections inquiries across email and ticketing platforms, treating every interaction with professionalism and urgency
- Investigate and resolve inquiries independently when possible; escalate when required
- Support de-escalation of billing disputes and payment issues with a solutions-oriented, empathetic approach
- Maintain thorough documentation of customer interactions, disputes, and resolutions
- Partner with Billing, Deal Desk, Revenue Accounting, Sales, Customer Success, and Legal to help resolve account issues
- Provide AR/collections data and support for monthly and quarterly close
What they want
- Bachelor’s degree
- 1+ years of experience in accounting (internship experience qualifies)
What you get
- Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S.
- Department of State.
- Learn more about the ITAR here.