IT Support Specialist

Redwood Materials · Engineering & Technology

Where: McCarran, NV; Ridgeville, South Carolina, United States
Posted: Jun 30

Redwood Materials was founded in 2017 by JB Straubel, co-founder and former CTO of Tesla, on a simple but radical idea: the critical minerals powering the energy transition already exist. They just need to come back. Today Redwood is the largest lithium-ion battery recycler in North America — recovering, refining, and redeploying critical minerals from end-of-life batteries back into the supply chain. On the energy side, Redwood has deployed the largest second-life battery project in the world, delivering power to AI data centers in months rather than years using proprietary energy architecture engineered entirely in-house.

What you'd do

Enterprise endpoint support – laptop and desktop management, domain accounts, software support, printers
Manufacturing support – Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners.
Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices
Manufacturing Execution System (MES) Process development & support
Thorough troubleshooting, documentation, and resolution of support issues and processes
Escalation of trouble tickets to other support teams
Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment
Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology
Serve as the lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations.
Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management, and more.

What they want

1+ years in an enterprise IT Support related role
Supporting HMIs, label printers, scanners, and other process support equipment
IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux
Excellent customer service, attitude, and self-motivation
Desire to learn and grow along with the company