Customer Operations & Logistics Coordinator, Salt Lake City

What you'd do

• Process incoming orders and check that purchase order contents are accurate before they're released.
• Enter and maintain orders accurately in a high-volume environment.
• Monitor open orders, fix holds and discrepancies, and work with our warehouses to get orders dispatched on time.
• Work with Finance to resolve order issues.
• Respond to customer questions about orders, shipments, returns, and delivery timelines by email, phone, and in person.
• Keep customers and internal stakeholders updated on order and return status.
• Troubleshoot customer issues and escalations, working with internal teams to resolve them quickly.
• Record customer interactions and how they were resolved so the full team has context.
• Process incoming returns from customers and the warehouse, including receiving, categorizing, and starting the refurbishment process.
• Work with Finance to resolve returns issues.

What they want

• 2+ years of experience with order entry and email handling in a high-volume environment
• 2+ years of customer service experience in a call center or high-volume support environment
• 1+ year of logistics coordination experience, including domestic LTL/freight scheduling and documentation (BOLs)
• Strong written and verbal communication skills (email and phone), including knowledge of professional email etiquette
• A customer-first mindset, with the patience and judgment to calm tense situations and see issues through to resolution
• A track record of managing a daily workload with about 90% autonomy, bringing proposed solutions when you raise problems
• The ability to keep your speed and accuracy steady as tasks get more complex
• Comfort with tech stacks (ERP, WMS, or logistics platforms) and investigating mismatches between system records and physical inventory
• Strong attention to detail, a positive attitude, and a team-player mindset suited to a fast-paced startup
• Must pass a customer service assessment